Frequently Asked Questions


    Enrolment FAQ

  1. What is the deadline for me to accept my enrolment?
    2. Your deadline is stated in the enrolment email sent to you.

  2. What is course reservation and when do I decide if I should proceed to enrol or do a course reservation?
    3. Course reservation is only applicable to male Singapore Citizens or Singapore Permanent Residents who are liable for National Service (NS) or currently serving NS before starting course in NYP. Please refer to the Enrolment Guide for more information.

  3. Where can I find more information on enrolment?
    4. Please refer to the Enrolment Guide or askNYP chatbot on the NYP website . Alternatively, visit the NYP FAQ and navigate to the Admission > Enrolment section.

    e-Enrolment System FAQ

  4. How do I reset my password?
    5. When you log in to the e-Enrolment system for the first time, you will be prompted to change your initial password which is stated in the enrolment email sent to you.
    If you have forgotten the password, click the Forgot password link under the login button and follow the instructions to reset your password.

    If you have already accepted your course offer and you are officially enrolled, please go to Student Portal to reset your password instead.

  5. Which internet browser may I use?
    6. This system is best supported by Microsoft Edge. You may also use Mozilla Firefox or Google Chrome. Please disable the internet browser's pop-up blocker, if any, in order to see the instructions displayed by the system.

  6. Who can I contact if I encounter any issues using the system?
    7. For assistance, please email contactNYP@nyp.edu.sg including
    1. screenshot(s) of the error message or issue you have encountered
    2. your name
    3. your admission number or the last 4 characters of your NRIC
    4. your course name


    General FAQ

  7. Where can I find more information on NYP?
    8. Please refer to the NYP website or askNYP chatbot on the website. Alternatively, visit the NYP FAQ.